Our AML and Verification Policy

We hold a Curaçao operating licence, which places binding anti-money-laundering (AML) and know-your-customer (KYC) duties on us. This page explains, in plain terms, what we check, when we check it, and what we need from you.

Our AML Commitment

We operate Vegashero Casino under licence number 8048/JAZ issued by the Curaçao licensing authority, and we treat the jurisdiction's anti-money-laundering regulations as the minimum standard for everything we do. Criminals sometimes try to use gambling platforms to disguise the origin of illicit funds, so we apply risk-based controls to every account, from registration through to withdrawal.

Our programme covers three layers: verifying who you are (KYC), watching how funds move through your account (transaction monitoring), and reporting suspicious activity to the relevant authorities. We do not disclose to you when a report has been made, because the law prohibits tipping off. Our compliance team reviews these procedures continuously and trains staff to recognise the warning signs of money laundering, terrorist financing and fraud.

When We Verify You

Verification is not a single event but a staged process tied to what your account does. We collect your full name, date of birth, address and payment details at registration, and we confirm these against documentary evidence at defined trigger points.

At registration: name, date of birth, residential address, and confirmation that you are 18 or over and not resident in a restricted country.
Before your first withdrawal: full identity verification and payment method ownership check.
At any point where your cumulative deposits reach levels set by our internal risk thresholds: enhanced due diligence.
Whenever an individual deposit or withdrawal exceeds a level we treat as high-risk, or when monitoring flags unusual activity.
On a rolling basis: we re-verify accounts periodically, since documents expire and circumstances change.

Documents we accept

For identity, we accept a valid passport, national identity card or driving licence showing your photo, full name, date of birth, document number and expiry date. For proof of address, we accept a utility bill, bank statement or official government letter issued within the last three months. For payment method ownership, we accept a photo of your card (with middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name and account details.

Step by Step Verification

Submitting your documents takes most players a few minutes. Upload everything directly through the verification area of your account, or send it to [email protected] if you hit a technical problem. Our compliance team reviews submissions 24/7.

Log in and open the Verification section of your account profile.
Select the document type you are uploading (ID, proof of address or payment method).
Photograph or scan the document; all four corners must be visible, with no glare or cropping.
Upload the file and wait for the status to change from pending to approved.
If anything fails, we tell you exactly why and what to resubmit; nothing is rejected without a stated reason.

Processing time and data protection

Standard checks complete within 24 hours, and most straightforward submissions clear much faster. Complex cases, such as mismatched addresses or foreign-language documents, can take up to three days. Your files travel over an encrypted connection, sit on access-controlled servers, and are visible only to trained compliance staff. We never share your documents with third parties except where the law requires it.

Why We Ask About Funds

Occasionally, verifying your identity is not enough. If the money flowing through your account looks unusual relative to what we know about you, we are required to ask where it came from. This is called a source of funds (SOF) check, and it protects both you and our platform.

We may request SOF evidence when your deposits significantly exceed typical play for your account profile, when you use multiple payment methods in a way that suggests layering, or when a withdrawal pattern matches known laundering typologies. Acceptable evidence includes payslips, employment contracts, tax returns, audited business accounts, pension statements or sale contracts for property. If you fund your account with cryptocurrency, we may ask for details of the wallet's origin. We know these requests feel intrusive; we make them only when our obligations leave us no choice.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated screening before it settles. The system compares each transaction against your profile, historical behaviour and recognised risk patterns, and it escalates anything unusual to human review.

Withdrawals follow the same-method rule: we pay your winnings back through the same channel you used to deposit, wherever that channel supports withdrawals. If you deposited with a method that cannot process payouts, such as Paysafecard, we return funds to an alternative method verified in your name. Our limits sit at a minimum withdrawal of 25 GBP, a maximum of 4,500 GBP per day and 18,000 GBP per month, with e-wallet payouts processed within 0 to 24 hours and card payouts within 1 to 3 days. We charge no withdrawal fees, and repeated near-limit withdrawals structured to stay under thresholds are treated as suspicious and escalated.

When Verification Fails

If a document fails our checks, we restrict the affected account functions rather than closing you off without warning. You always get a clear explanation and a chance to respond.

Pending withdrawals are held until your documents are approved.
Deposits may be blocked where identity itself is unconfirmed.
Mismatched or fraudulent documents lead to full account suspension and forfeiture of winnings.
Repeated non-response to verification requests after 30 days results in account closure.
Funds in a closed account are returned to the verified source method, minus any amounts owed.
You may appeal any decision by writing to our compliance team, and we review every appeal.

How Long We Keep Records

We retain your verification documents and transaction records for a minimum of five years after your account closes, or five years after the last transaction, whichever is later. This retention period is set by our licence conditions and by the record-keeping standards of our jurisdiction, and it exists so that investigations can be supported if authorities request historical data.

When the retention period expires, we delete or irreversibly anonymise your documents. Access during the retention window is limited to compliance personnel with a documented business need, and every access is logged. If you ask us to delete your data earlier, we must balance that request against our legal obligation to keep records, and in most cases the retention period will prevail. You can request a copy of the data we hold about you at any time by contacting [email protected].

Frequently asked questions

How long does verification take at Vegashero Casino?

Standard checks finish within 24 hours. Straightforward, clearly photographed documents usually clear much faster; complex cases can take up to three days.

Do I have to verify before I can deposit?

No, you can deposit and play after registration. We verify your identity before your first withdrawal and at any point our risk thresholds or monitoring require it.

Why do you ask for a bank statement or payslip?

That is a source of funds check. When the money moving through your account looks unusual for your profile, our licence obliges us to confirm where it came from.

Can I withdraw to a different method than I deposited with?

Only when your deposit method cannot process withdrawals, such as Paysafecard. In that case we pay out to an alternative method verified in your own name.

What happens if I never send my documents?

Withdrawals stay on hold and deposits may be blocked. After 30 days without a response, we close the account and return remaining funds to your verified source method.